Privacy Policy - axie88 Philippines

1. Introduction and Scope

This Privacy Policy ("Policy") describes how axie88 ("we," "us," "our," or "the Platform") collects, uses, stores, shares, and protects the personal information of users ("you," "your," or "Player") who access or use our online gaming platform, including our website, mobile applications, and all associated services (collectively, the "Service"). This Policy applies to all Filipino players and international users who interact with axie88, regardless of their location or method of access.

By creating an account, accessing the axie88 Platform, depositing funds, placing wagers, or otherwise using our Service, you acknowledge that you have read, understood, and consent to the data collection and processing practices described in this Privacy Policy. If you do not agree with any provision of this Policy, you must immediately discontinue use of the Service and refrain from providing any personal information to axie88.

We are committed to protecting your privacy and handling your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations, the General Data Protection Regulation (GDPR) where applicable to European users, and other relevant data protection laws. This Policy is designed to provide transparency about our data practices and to empower you with control over your personal information.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an axie88 account or use our Service, you voluntarily provide us with personal information including but not limited to:

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, mobile phone number, username, and password.
• Identity Verification Documents: Government-issued identification (passport, driver's license, national ID card), proof of address (utility bills, bank statements), and payment method verification documents (credit/debit card photos, e-wallet screenshots).
• Financial Information: Payment method details including GCash account numbers, Maya account information, bank account details (BPI, BDO, UnionBank, Metrobank), cryptocurrency wallet addresses, transaction history, deposit amounts, withdrawal requests, and account balance information.
• Communication Data: Information contained in communications with our customer support team via live chat, email, or phone, including inquiry details, complaint descriptions, and any personal information disclosed during support interactions.
• Preferences and Settings: Language preferences, notification settings, responsible gaming limits, marketing communication preferences, and other account customization choices.

2.2 Information Collected Automatically

When you access axie88, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type (smartphone, tablet, computer), operating system (iOS, Android, Windows, macOS), browser type and version, screen resolution, device identifiers (IMEI, MAC address, advertising ID), and IP address.
• Usage Data: Pages viewed, games played, bet amounts and frequencies, session duration, click patterns, navigation paths through the Platform, search queries, features accessed, and timestamps of all activities.
• Location Information: Approximate geographic location derived from IP address, GPS coordinates (if you grant location permissions on mobile devices), and time zone information.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, first-party and third-party cookies, web beacons, pixel tags, and local storage data used for authentication, preference storage, analytics, and advertising purposes.

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources including payment processors (GCash, Maya, banks), identity verification services, fraud prevention databases, credit reference agencies, and public records to verify your identity, prevent fraud, and comply with legal obligations under anti-money laundering and know-your-customer regulations applicable to gaming operators in the Philippines.

3. How We Use Your Information

axie88 processes your personal information for the following lawful purposes:

3.1 Service Provision and Account Management

• Creating and maintaining your user account across all axie88 platforms and services.
• Processing deposits, withdrawals, and other financial transactions via GCash, Maya, bank transfers, and cryptocurrency.
• Enabling gameplay across slots, casino games, live dealer tables, sports betting, and other gaming products.
• Calculating winnings, applying bonuses, enforcing wagering requirements, and updating account balances in real-time.
• Providing customer support in English and Tagalog via live chat, email, and phone channels.
• Implementing responsible gaming tools including deposit limits, loss limits, cooling-off periods, and self-exclusion.

3.2 Legal and Regulatory Compliance

• Verifying your age to ensure compliance with the 21+ age requirement for online gaming in the Philippines.
• Conducting know-your-customer (KYC) and anti-money laundering (AML) checks as required by Philippine gaming regulations.
• Detecting and preventing fraud, money laundering, terrorism financing, and other illegal activities.
• Maintaining transaction records and audit trails as required by gaming licenses and financial regulations.
• Responding to lawful requests from government agencies, regulatory bodies, law enforcement, and courts.
• Complying with tax reporting obligations under Philippine Revenue Regulations and Bureau of Internal Revenue directives.

3.3 Security and Platform Integrity

• Monitoring for suspicious activity, bot usage, collusion, bonus abuse, and other violations of our Terms and Conditions.
• Protecting against unauthorized access, hacking attempts, DDoS attacks, and other cybersecurity threats.
• Investigating disputes, resolving complaints, and enforcing our Terms through account restrictions or closures.
• Securing financial transactions and protecting against payment fraud through encryption and fraud detection systems.

3.4 Marketing and Communications

• Sending promotional offers, bonus notifications, tournament announcements, and personalized recommendations based on your gaming preferences (with your consent where required by law).
• Delivering transactional communications including deposit confirmations, withdrawal notifications, password reset emails, and account security alerts.
• Conducting market research, surveys, and feedback collection to improve our services and understand Filipino player preferences.
• Personalizing the gaming experience through tailored game recommendations, customized interfaces, and relevant bonus offers.

3.5 Analytics and Service Improvement

• Analyzing usage patterns to optimize website performance, improve mobile responsiveness, and enhance user experience.
• Testing new features, games, and payment methods with select user groups before general release.
• Monitoring game performance, identifying technical issues, and developing software updates and bug fixes.
• Evaluating marketing campaign effectiveness and calculating return on investment for promotional activities.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act and GDPR (where applicable), axie88 processes your personal information based on the following legal grounds:

Processing Purpose	Legal Basis
Account creation and service provision	Contractual necessity
Age verification and KYC compliance	Legal obligation
Fraud prevention and security	Legitimate interest
Marketing communications	Consent (opt-in/opt-out)
Analytics and service improvement	Legitimate interest

5. Information Sharing and Disclosure

axie88 does not sell your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under strict confidentiality obligations:

5.1 Service Providers and Business Partners

• Payment Processors: GCash, Maya, BPI, BDO, UnionBank, Metrobank, and cryptocurrency payment gateways to process deposits and withdrawals.
• Game Providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and other software developers providing casino games, slots, and live dealer services.
• Identity Verification Services: Third-party KYC providers conducting age verification, document authentication, and fraud screening.
• Cloud Hosting Providers: Amazon Web Services (AWS), Google Cloud Platform, or other infrastructure providers hosting our servers and databases.
• Customer Support Platforms: Live chat software providers, email service providers, and CRM systems used to manage player communications.
• Marketing Partners: Email marketing platforms, SMS gateways, and advertising networks (only with your consent where required).

5.2 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, gaming regulators, law enforcement, tax authorities, and courts when required by law, including:

• Compliance with subpoenas, court orders, or other legal processes.
• Cooperation with investigations into illegal gambling, fraud, money laundering, or terrorism financing.
• Reporting suspicious transactions to the Anti-Money Laundering Council (AMLC) of the Philippines.
• Providing information to gaming regulators conducting audits or investigations of axie88 operations.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to successor entities as part of the transaction. We will provide notice before your information becomes subject to a different privacy policy.

6. Data Security Measures

axie88 implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmissions between your device and our servers use 256-bit SSL/TLS encryption. Sensitive data at rest is encrypted using AES-256 encryption standards.
• Access Controls: Personal information is accessible only to authorized employees and contractors who require access to perform their job functions, subject to confidentiality agreements.
• Network Security: Firewalls, intrusion detection systems, DDoS protection, and regular security audits protect our infrastructure from cyber threats.
• Payment Security: Financial transactions comply with PCI-DSS standards, and we do not store complete credit card numbers or CVV codes on our servers.
• Physical Security: Data centers housing our servers implement physical access controls, surveillance systems, and environmental protections.
• Incident Response: We maintain a security incident response plan to detect, contain, and remediate data breaches, with notification procedures complying with Philippine Data Privacy Act requirements.

Despite these measures, no method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security and encourage you to use strong passwords, enable two-factor authentication where available, and protect your login credentials.

7. Data Retention

axie88 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Account Data: Retained for the duration of your account relationship with axie88, plus any applicable legal retention period.
• Transaction Records: Retained for seven (7) years from the date of transaction to comply with Philippine tax and financial regulations.
• Identity Verification Documents: Retained for seven (7) years after account closure to comply with anti-money laundering regulations.
• Marketing Communications: Retained until you withdraw consent or request deletion, subject to any legal retention requirements.
• Closed or Self-Excluded Accounts: Personal information retained for the duration of self-exclusion periods and applicable legal retention periods thereafter.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with data protection best practices.

8. Your Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights regarding your personal information held by axie88:

• Right to Access: Request confirmation of whether we process your personal information and obtain copies of your data.
• Right to Rectification: Request correction of inaccurate, incomplete, or outdated personal information in your account profile.
• Right to Erasure: Request deletion of your personal information, subject to legal retention obligations and legitimate business purposes.
• Right to Object: Object to processing of your personal information for direct marketing purposes or other legitimate interest grounds.
• Right to Data Portability: Request a copy of your personal information in a structured, commonly-used, machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: Withdraw previously granted consent for marketing communications or other optional data processing activities.
• Right to Lodge a Complaint: File a complaint with the National Privacy Commission of the Philippines if you believe axie88 has violated your data protection rights.

To exercise any of these rights, contact our Data Protection Officer via email at the address provided in the Contact Information section below. We will respond to your request within thirty (30) days as required by Philippine law. Identity verification may be required before processing requests to protect against unauthorized access to your personal information.

9. Cookies and Tracking Technologies

axie88 uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that enable us to recognize you on subsequent visits. We use the following types of cookies:

• Essential Cookies: Necessary for website functionality, authentication, security, and session management. These cannot be disabled without severely limiting Platform usability.
• Performance Cookies: Collect anonymous usage statistics to help us understand how players interact with axie88 and identify areas for improvement.
• Functionality Cookies: Remember your preferences including language selection, notification settings, and customization choices.
• Marketing Cookies: Track your activity across websites to deliver personalized advertisements and measure campaign effectiveness (requires consent).

You can control cookie settings through your browser preferences, but disabling certain cookies may limit access to some features of the axie88 Platform. For more information about cookies and how to manage them, visit your browser's help documentation.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside the Philippines, including servers located in Singapore, the United States, or European Union member states. When we transfer data internationally, we implement appropriate safeguards including standard contractual clauses, adequacy decisions, and binding corporate rules to ensure your information receives equivalent protection as required by Philippine data protection laws.

11. Children's Privacy

axie88 services are intended exclusively for individuals aged 21 years or older. We do not knowingly collect personal information from minors under 21 years of age. If we become aware that a minor has provided us with personal information, we will immediately delete such information and terminate the associated account. Parents or guardians who believe their child has provided information to axie88 should contact us immediately.

12. Changes to This Privacy Policy

axie88 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will post updated versions on this page with a revised "Last Updated" date. Material changes affecting your rights will be communicated via email or prominent notice on the Platform thirty (30) days before taking effect. Your continued use of axie88 following notification of changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Team:

Data Protection Officer
axie88 Philippines
Email: [email protected]
Customer Support: Available 24/7 via live chat on our website

You may also contact the National Privacy Commission of the Philippines for data protection inquiries or complaints:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City, Metro Manila, Philippines
Email: [email protected]
Website: privacy.gov.ph